Feedback Policy
At Wild Child Paediatrics
We value your feedback and are committed to providing high-quality healthcare services.
We aim to address any concerns or complaints promptly, professionally, and in compliance with state and national guidelines, including the Australian Charter of Healthcare Rights, Health and Disability Services Complaints Office (HaDSCO) in Western Australia, and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Purpose of the Policy
This policy outlines how we handle feedback to:
Ensure patients, carers, and stakeholders can express concerns or provide feedback.
Resolve issues in a timely and respectful manner.
Improve our services based on constructive feedback.
How to Provide Feedback
You can provide feedback in the following ways:
Verbally:
Speak directly with our staff during your visit.
In Writing:
Complete a feedback form online (attached below) or at our reception desk
Phone:
Call our office at 08
Feedback Handling Process
Acknowledgement:
We will acknowledge receipt of your complaint within 3 business days.
Investigation:
Your complaint will be reviewed thoroughly and confidentially. • Response: We will provide a formal response within 10 business days, detailing any actions or resolutions.
Response:
We will provide a formal response within 10 business days, detailing any actions or resolutions.
Escalation:
If you are unsatisfied with our response, you may escalate your complaint to an external body such as:
Health and Disability Services Complaints Office (HaDSCO)
Website: https://www.hadsco.wa.gov.au
Phone: (08) 6551 7600 or 1800 813 583 (Toll-Free in WA)
Confidentiality and Privacy
Your feedback will be handled confidentially, in accordance with the Privacy Act1988 (Cth) and Health Services Act 2016 (WA). Information will only be shared with relevant team members to resolve the issue.
Continuous Improvement
We use feedback to enhance our services and address any areas for improvement. Constructive feedback is regularly reviewed by our team.